Do My Hanh accepts return requests for eligible items within 30 days from the delivery date. Returned products must be unused, unwashed, and in original packaging and include all original components that were delivered with the order.
For hygiene, safety, and product-integrity reasons, we may decline returns for worn items, used accessories, intimate garments, personalized products, final-sale items, or products that cannot be resold once opened unless they arrive damaged or incorrect.
How to request a return
To start a return, email [email protected] with your order number, the reason for the request, and photos when the item is damaged, defective, or incorrect. Please wait for return instructions before shipping any product back. Unauthorized returns may be delayed or refused.
Order cancellation
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not entered processing or shipment. Once an order has shipped, it must follow the normal return process.
Refund timing
After the return is received and inspected, we will confirm whether the request is approved. If approved, refunds are generally issued to the original payment method within 5-10 business days. Banking institutions and payment providers may require additional time to post the refund to your account.
Return shipping costs
If the return is due to a damaged item, wrong item, or a confirmed fulfillment error caused by us, we will work with you on an appropriate resolution. For discretionary returns, customers may be responsible for return shipping costs unless otherwise stated at the time of purchase.
Non-returnable situations
We reserve the right to decline returns or refunds in cases involving misuse, excessive wear, missing parts, sanitation issues, or claims submitted outside the stated return window.
Need help?
Please contact [email protected] or 0338848329 if you need assistance with a return, exchange, or refund status.
