This Shipping Policy explains how Do My Hanh processes and delivers orders placed through https://myhanh.shop. We publish this information so customers understand timing, destination coverage, and support expectations before purchasing.
Order processing
Orders are typically reviewed, packed, and prepared for dispatch within 1-3 business days. Orders placed after business hours, on weekends, or on public holidays begin processing on the next business day.
During high-volume periods, product launches, carrier disruptions, or address-verification reviews, processing may take slightly longer. If a material delay occurs, we will try to notify you using the contact details submitted at checkout.
Delivery estimates
After dispatch, most orders arrive within 5-12 business days. Delivery estimates are not guarantees because final timing depends on the destination, local carrier performance, customs processing for international shipments, weather conditions, and other circumstances outside our direct control.
Shipping destinations
We currently ship to the United States and selected international destinations. Some remote areas, islands, military addresses, PO boxes, or restricted destinations may not be available for every shipping method.
Shipping fees
Any shipping charges shown during checkout are calculated based on the order details, destination, and available methods at the time of purchase. Customers are responsible for reviewing the final order summary before completing payment.
Address accuracy
Please make sure your shipping address, email address, and phone number are correct before placing an order. If an incorrect or incomplete address causes a failed delivery, additional reshipping charges may apply.
Tracking and support
When tracking is available, it will be provided after dispatch. If you have not received your order within the expected timeframe, please contact us at [email protected] or 0338848329.
Lost, refused, or undeliverable packages
If a package is refused, returned to sender, or marked undeliverable due to an address issue, we may issue a partial refund after deducting the original shipping cost and any carrier return fees. If you believe a package is lost in transit, contact us so we can review the shipment status with the carrier.
